Please read the following terms carefully before placing your order with MAVAL ENTERPRISES.
1. Frozen Food — No Return or Exchange
All frozen food products are non-returnable and non-exchangeable due to their temperature-sensitive nature.
Customers are requested to check the products at the time of delivery for the correct item, quantity, packaging, and visible damage.
Once the frozen products have been accepted and the delivery is completed, we cannot accept returns due to storage, thawing, handling, or change of mind.
2. Cash on Delivery Orders
For Cash on Delivery (COD) orders, customers must check the order carefully at the time of delivery.
Please do not refuse or reject a frozen-food delivery without a valid reason. If a frozen order is refused after reaching the delivery location, the products may remain outside controlled-temperature conditions and may become unsuitable for resale.
Any applicable return, redelivery, or product-loss charges may be recovered from the customer in such circumstances.
3. Non-Frozen Products — Return Conditions
Non-frozen products may be eligible for return only if the product is unopened, unused, and completely sealed in its original packaging.
Products with an opened, broken, damaged, or tampered seal will not be accepted for return.
Return eligibility is subject to inspection and approval by MAVAL ENTERPRISES.
4. Payment Safety
For your security, do not transfer money to any personal or unofficial UPI/GPay number shared through an unauthorized message, call, or individual.
Payments should be made only through the official payment methods provided by MAVAL ENTERPRISES, such as:
- Official payment QR code displayed/provided by MAVAL ENTERPRISES
- Official payment number provided by MAVAL ENTERPRISES
- Official bank account details provided by MAVAL ENTERPRISES
MAVAL ENTERPRISES will not be responsible for payments made to unauthorized or unofficial accounts or numbers.
5. Order Acceptance
By placing an order with MAVAL ENTERPRISES, the customer confirms that they have read and agreed to these Terms & Conditions.
For any issue with your order, please contact us as soon as possible with your order number and relevant photos/videos of the product or packaging.